清晰(简单的话把意思表达清楚)、高效(太长谁爱看?)、换位(让人更加舒服、更好的达到自己的目的)
写前三问
- 收件人,从他的角度出发,想想怎么写人家才能明白,同理心
- 目的,写邮件说清楚一个什么事
- 什么细节需要写到
标题就把目的说明白
涉及到哪些信息表述出来,让人有预判,简洁易懂
可以酌情添加细节,如人名、金额、时间
第一段
开门见山,第一段就把目的说明白
I'm writing to do sth.
I'm writing to request / inquire / complain / confirm...
For your reference,
称呼
To Whom It May Concern: 注意是冒号
Dear Sir or Madam,
Helle Uber support team,
Hello Uber customer service team,
结尾:
Attached is X.
I am attaching X to this email.
The attached file is the document that you requested.
I would like to request...
Looking forward to hearing from you.
Thank you in advanced / Thank you so much!
正文
Justin 的范文
客服回复
回复
查字典
overcharge 收费过高
refund 退款
triple /'trɪp(ə)l/ 3个,3倍
double-check
UberPool, share ride 拼车
complaint letter 投诉信
greeting from Justin













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