Susan, I'm sorry for the things you met yesterday. You just told me that yesterday you and your friends came to our store to buy shoes. And one of our staff had a bad service with you. She was just rude to you without reason. I'm glad to hear that with another staff's help, finally you have already found a pair of comfortable shoes.
We will do a reacher and find out the staff. Susan, would you mind telling me more detail? When did you come to our shoe store? Where is the shoe store? What is the name of the staff?
Also, we will train our staffs to be more professional. Customer service is important to both of us.
Susan, to make it up to you, we will present you some discount coupon. And we really wish you get a excellent customer service on our store. Wish you have a happy shoppping！
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