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Apple审核那点事:被拒后如何申诉

Apple审核那点事:被拒后如何申诉

作者: cc412 | 来源:发表于2017-05-07 13:19 被阅读12563次

随着Apple审核时间的大大加快,确实造福了我们这些苦逼的开发者。今天主要聊一些审核被拒以后如果中间存在误会什么的,如何向苹果申诉。
关于申诉,我之前的博客就提及过,详见: 关于审核被拒申诉那点事
但是考虑到时间这么久了,有一些规则可能发生变化,就再重新开一篇。

苹果的审核总是充满了随机性,之前用的好好的一个功能就会忽然告诉你不符合他们的标准了。这次提交审核总共被拒绝了两次,第一次是因为版本号,第二次因为服务器机房挂了。

Design Preamble

Your app includes an update button or alerts the user to update the app. To avoid user confusion, app version updates must utilize the iOS built-in update mechanism.

Specifically, the 關於我們 button contains reference to the version number. Although the 關於我們 button does not contain update functionality, it will be appropriate to remove this responsive feature.

Please see attached screenshots for details.

Next Steps

To resolve this issue, please remove the update feature from your app. To distribute a new version of your app, upload the new app binary version into the same iTunes Connect record you created for the app's previous version. Updated versions keep the same Apple ID, iTunes Connect ID (SKU), and bundle ID as the original version, and are available free to customers who purchased a previous version.

Resources

To create new versions of your app, please review the Create a new version section in iTunes Connect Developer Help.

苹果给的截图

大意就是我们在关于我们后面加了一个版本号,会让用户以为点击这里可以检测版本,因为苹果禁止主动的版本检测功能(详见:关于iOS App 版本控制以及强制更新苹果新政,禁止开发者在App中加入检查更新功能),所以给拒了。

最后在下方增加一个不能点击的当前版本功能解决此问题。


新增当前版本

继续提交,这次一天就审核了,可能现在苹果在被拒以后再次提交走的通道不一样。然而苹果晚上审核时候刚好我们服务器机房网络波动,给的测试账号一直登不上去,再次被拒绝。

Guideline 2.1 - Performance
We discovered one or more bugs in your app when reviewed on iPhone running iOS 10.3.1 on Wi-Fi connected to an IPv6 network.
Specifically, we were not able to log into the application with the demo credentials provided.
-The application remained at the login menu as we attempted to log in.
The steps to reproduce are:

  1. Lauch application
  2. Navigate to login screen
  3. Enter demo credentials/ credentials
  4. Tap log in
    Please see attached screenshots for details.
    Next Steps
    To resolve this issue, please run your app on a device while connected to an IPv6 network (all apps must support IPv6) to identify any issues, then revise and resubmit your app for review.
    If we misunderstood the intended behavior of your app, please reply to this message in Resolution Center to provide information on how these features were intended to work.
    For new apps, uninstall all previous versions of your app from a device, then install and follow the steps to reproduce the issue. For updates, install the new version as an update to the previous version, then follow the steps to reproduce the issue.
    Resources
    For information about supporting IPv6 Networks, please review Supporting IPv6 DNS64/NAT64 Networks and About Networking.

苹果给出的意见是做IPV6的适配,他们怀疑是IPV6的原因造成无法访问,而之前我们IPV6没出现过问题,并且查看服务器日志,昨天晚上确实出现了警报。那么下一步就是要和苹果解释了。

之前的旧图
在被拒绝下方有一个回复框,你在这里可以向苹果解释误会以及一些操作步骤。使用中文就可以。但是要注意,不要使用上方的向App审查委员会提交上诉

苹果审核有两个部门,一个是Resolution Center另外一个是App Review Board。App Review Board就是审核委员会,他们的级别高于Resolution Center。当你对Resolution Center给出的原因和解决方案不满意的话,可以向更高一级的App Review Board提出上诉。
但是请注意如果你已经回复过了Resolution Center(也就是下方的输入框哪里)而他们还没有给你回应时候,不要再点击上方的向“App审查委员会提交上诉”

因为你会像我一样收到一封邮件

Hello xxx,

Thank you for contacting the App Review Board.

We see that you’re currently communicating with the App Store Review team through the Resolution Center, so we’re closing your appeal. If you would like to continue the appeal process, please reply to this message to let us know.

Best regards.

App Store Review Board

所以他们是两个独立的部门,并且个人不建议你去上诉,苹果的审核人员素质还是挺高的,只要你阐明你的理由并且是合理的,一般都会给你通过。而上诉会留下类似案底的东西,对你的后续审核“可能”会造成一些不必要的麻烦。

好吧,扯了这么多。后续就是我把机房问题阐述了一下,第二天审核就通过了。并且人家会再次给你很有礼貌的回复。一片和谐~

忽略我渣渣的表述

所以苹果的申诉机制还是很有用处的,并且我们在申诉时候一定要注意语言,别人也是履行自己的职责。还要就是要注意他们不同部门的划分。
以上。

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网友评论

  • love断鸿:感谢分享 我早上刚刚申诉完 5分钟就可以发布了 一点都没夸张 真的只要5分钟
  • 歪冒:刚才不小心向两个地方都申诉了,哈哈,会不会有什么影响
    歪冒:@cc412 我今天收到苹果那边的邮件,意思是三到五个工作日会联系我,可是app状态什么时候会改啊
    cc412:@歪冒 没啥影响,最多是给你发一封邮件,告诉你已经收到不用再申诉而已
  • 330825fdbe8b:Resolution Center 发了5天还没回复,只能申诉,有这么慢的吗?
    cc412:@会钓鱼的猫_6d0e 被拒了申诉如果超过一天,就直接重新提交新版本吧
  • boboliu123:我已经回复超过三天了,还是没有反馈:joy:
    330825fdbe8b:我们已经5天了,还没回,这边又急死了,简直忍不住爆粗口
    0915cd860fcb:我们也是,一直还在被拒绝状态,不知道该怎么办
  • 444b305f7d35:申诉写汉语就行吗?有没有遇到被拒原因是5.2.1
    The seller and company names associated with your app do not reflect the name of the financial institution in the app or its metadata, as required by Guideline 5.2.1 of the App Store Review Guidelines.

    Next Steps

    Your app must be published under a seller name and company name that reflects the financial institution name. If you have developed this app on behalf of a client, please advise your client to add you to the development team of their Apple Developer account.

    Once created, you cannot change your seller name or company name in iTunes Connect. For assistance with changing your company name or seller name, you will need to contact iTunes Connect through the Contact Us page. Select Getting Started from the first dropdown menu, then select General iTunes Connect Inquiry to contact the appropriate iTunes Connect team.
    444b305f7d35:@cc412 已经申诉了,写的就是中文,上传了几张商标注册的图片,不过我感觉问题应该不是这么简单吧,上面就是拒绝邮件原文,麻烦楼主看一下
    cc412:@旧友_e94b 申诉可以写中文的,说明下原因,有一些证明什么的也可以提供给他们
    444b305f7d35:大致说的是这个app不能明显证明属于我们公司/?
  • ce5675ad67a8:对于资讯等 App,在没有进行与用户信息相关的操作时,却强行让用户登录,甚至不登录就无法看到任何内容,有可能会被拒绝。因为这个被拒绝 如何申诉呢
    cc412:@差不多先生_85c6 这个苹果会卡的,申诉没用的,两种解决办法
    1.给用户创建随机用户,后期可以进行绑定
    2.和产品经理撕逼
    推荐第二种~
  • 05f14cd7fbbe:你好,你添加附件的时候,上传的快么,我9m的压缩包 上传一下午了都快
    cc412:@鉛筆 那就是你网络问题,试试VPN吧,用蓝灯免费的
    05f14cd7fbbe:@cc412 我截图100多k 也好长时间上传不上去,你当时挂vpn了么
    cc412:传图片还是挺快的,附件太大实在传不上去可以放到云盘。把链接和密码给他们。或者挂个VPN传应该会快点。
  • 9948aba69f15:你好,我想问下,回复说明内容后,怎么保存提交?
    9948aba69f15:@cc412 是不是只要点发送了,他们就会回复我?一般要多久
    9948aba69f15:@cc412 我没有看到发送之类的按钮啊。一直在输入框里面。
    cc412:@9948aba69f15 回复以后就会在聊天框里面显示了,类似你和苹果的聊天记录。
  • 626753be2435:你好,我的应用被拒绝,原因是4.2.6说我是用H5封装的,但是我的APP的的却却是原生态开发的,20多个页面只有1个页面因为要解析HTML所以只能用webview,我不知道我这个情况到底是怎么回事。。
    cc412:你可以在被拒哪里给苹果解释下,说你们不是纯H5应用,并且描述一些原生界面。看他们怎么回复。苹果有时候就这样,这次被拒没改什么下次提交结果就过了
  • 严念仁:请问,我重新申诉了,苹果回复一条信息回来,但是审核状态没有变成正在审核状态!我不确定,这个是不是他们要重新审核我的app!!!!!
    Your app is still in review but is requiring additional time. We will provide further status updates as soon as we are able.
    你的应用仍在审查,但需要额外的时间。我们将尽快提供进一步的状态更新。
    cc412:@严念仁 你是申诉以后没结果有接着发信息了吗?苹果才给你回上面的信息?一般苹果给你回复了就以他的回复为准,不要做其他操作
    严念仁:@cc412 恩,可是审核状态还是拒绝的状态,不是正在审核,所以很纠结是不是申诉不行。我要进行其他操作吗....
    cc412:那就没事,苹果告诉你正在审核就是收到了你的申诉信息了。静静等候就行了。
  • f2da9739e84b:类似这种情况被拒绝后只是回复就好了吗?不需要再重新提交版本吗
    0915cd860fcb:为什么我回复邮件之后还是一直在被拒绝的状态呢
    cc412:恩,申诉就是申诉当前提交的版本,不需要重新提交的。苹果收到你的申诉后如果理由合理,他会重新审核的,状态从被拒绝变为正在审核。
  • 强子ly:一般这个邮件会多长时间回复,我回复了邮件为什么没人搭理我。
    cc412:@Anana笑得最大声 App里面是不是都是H5?Apple现在不接受纯H5包个壳子的App上架,按着要求修改即可
    a3bf4451522e:想问下楼主,我这种情况,如何解决?
    Guideline 4.2 - Design - Minimum Functionality

    Your app provides a limited user experience as it is not sufficiently different from a mobile browsing experience. As such, the experience it provides is similar to the general experience of using Safari. Including iOS features such as push notifications, Core Location, and sharing do not provide a robust enough experience to be appropriate for the App Store.

    Next Steps

    To resolve this issue, please revise your app to provide a more robust user experience by including additional native iOS functionality.

    If you cannot - or choose not to - revise your app to be in compliance with the App Store Review Guidelines, you may wish to build an HTML5 web app instead. You can distribute web apps directly on your web site; the App Store does not accept or distribute web apps.

    For more information about creating web apps, refer to the Configuring Web Applications section of the Safari Web Content Guide.

    For a description of the HTML elements and attributes you can use in Safari on iPhone, check out Safari HTML Reference: Introduction.
    cc412:@强子ly 一晚上或者一天,注意看你开发者账号那个邮箱

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